Frequently Asked Questions
Photography Sessions
Q) Do I need to schedule a consultation?
A) It is not required to meet with me prior to your shoot date. However, if it will make you more comfortable talking with me about your session beforehand, by all means lets schedule a phone consultation. If you need to cancel or reschedule a consultation please email or call me ASAP so I can offer up your time slot to another client.
Q) Where would the shoot take place?
A) On location or outdoors - When weather permits, I like to shoot on different locations in Johannesburg. There are so many wonderful natural backdrops in our City!
Q) What should I wear?
A) Something without too much pattern, so it does not distract from your face. Simple necklines is good. Bring at least 2-3 options.
Q) Does retouching of images get rid of spots and blemishes?
A) Our digital clearasil does wonders. If you require retouching, it can be arranged at extra cost.
Q) Are prints included in the portrait photography shoot?
A) Prints are not included but can be arranged at an additional cost. Discounts are available for multiple printing orders - Please enquire.
Q) How much are the additional digital image retouches and DVDs?
A) Basic image retouching is charged at R375,00 per image. DVDs are R150,00 per disk. We usually send the photographs via Wetransfer or SendGB at no charge
Q) If I want to look thiner or have any other special retouching to be done, how much would that be?
A) Our complex retouching is charged at R475.00 per hour.
Q) Can you tell me about copyright?
A) All images photographed by Capturing Moments Photography are a copyright of Capturing Moments Photography and therefore the credit must accompanied by our copyright information: Image(s) © Capturing Moments Photography
Product Photography Questions
Q) What is the minimum amount of products you'll shoot?
A) Three high resolution product shots are our minimum.
Q) What is the largest product you can shoot?
A) Any size, but we'll need to discuss product shoot costs for vehicles and furniture.
Q) Do you offer image retouching?
A) Yes, Basic image retouching is charged at R375,00 per image
Q) Do I get High resolution images?
A) Yes, all the images are supplied in high resolution. If you have a function on your website that magnifies the product or would like a shot for a product catalogue, then you will need a high-resolution shot.
Q) Can I post my products to you?
A) Yes, it may be easier for you. Return postage will be charged to your bill.
Q) What if my products are damaged during shooting?
A) Products do suffer damage from time to time but we will advise when we know what product you want to have shot. Perishables are rarely returned and low ticket items are rarely worth the return postage but all can be discussed in more detail on a case by case basis.
Q) Our products don't have branding yet, can you put our logo on a product?
A) Yes, just ask about our brand retouching service. If you need a professional logo designer to update or create your current logo then get in touch with Henry/Hamza.
Q) Could I have my portrait in black & white?
A) Yes, you can decide to have colour or black and white images.
Bookings, Payments and Deposits Questions
Q) Do I need to pay a deposit or cancellation fee?
A) Yes, 50% deposit is required. There is a 50% cancellation fee if cancelled within 48 hours. Sometimes, deposits and/or payments are non-refundable - Please refer to your quote.
Q) How do we pay?
A) A bank transfer (South African Rand, Euros or USD).
Q) Where do I sign up for the shoot?
A) Simple, send us an email at: capturing.moments2019@gmail.com
Q) Do you have a cancellation policy?
A) Yes, you need to cancel 72 hours before the session or you loose your deposit and/or payment.
Q) How do you issue refunds if I cancel 72 hours before my session?
A) If you are entitled to a refund, we issue a refund by the same method you initially chose to pay.
Q) So how can I book the session?
A) Just send us an email at: capturing.moments2019@gmail.com and we will send you our banking.
GET A QUOTE, ORDER A PRINT OR SAY HI!
If you would like to discuss your Photography ideas, get in touch! Please fill out the Contact Form, or drop us an email. Henry/Hamza may be shooting and won't be available to receive your call - We don't want to keep you waiting!
Email: capturing.moments2019@gmail.com
Mobile: +27 (0)76 723 7733